Returns & Exchanges

At Pretty Lavish, we want you to be completely satisfied with your purchase. If you are not perfectly happy with your order, you can return your items within 28 days of receipt for a full refund or exchange.

1

Register Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Ensure your items are in their original condition, unworn, and with all tags attached before securely sealing them in the original packaging.

3

Generate Shipping Label

Choose your preferred courier method through the portal to download your prepaid shipping label or receive a QR code for paperless drop-off.

4

Drop Off and Track

Drop your package at the designated collection point and keep your proof of postage until your refund has been processed by our warehouse team.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing