Frequently Asked Questions
Everything you need to know about shopping with Pretty Lavish.
How long does shipping take and what are the costs?
We offer Standard and Express shipping options. Standard delivery typically takes 3-5 business days, while Express delivery takes 1-2 business days. Shipping costs are calculated at checkout based on your location and order value.
What is your return policy?
We accept returns within 28 days of your order date. Items must be in their original condition, unworn, and with all Pretty Lavish tags still attached. Please note that certain items like earrings and face masks are non-returnable for hygiene reasons.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the courier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options through Klarna and Clearpay, as well as digital wallets like PayPal and Apple Pay.
How do I know which size to order?
To find your perfect fit, please refer to our comprehensive Size Guide found on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our customer service for specific garment measurements.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times and costs vary depending on the destination. Please be aware that international orders may be subject to local import duties and taxes.